Free

Logistique Rhône

ext-001 · +336121000 · Strasbourg

active

Plan

Forfait Pro Flotte 15

MRR

€420.00

Open balance

€0.00

Relationship

Primary contact: Camille Rousseau
Preferred channel: Email available
Consent: Confirmed

Commercial

Renewal: just now
Open balance: €0.00
Segment: business
Tenure Months: 34

Learned at the edge

Churn Risk Signal: threatened to switch to Orange after support and price frustration
Competitor Quote: Orange offered €399 for equivalent
Upsell Openness: open to adding 5 fleet SIMs if the renewal price holds

Service

Open issue: No open service issue
Coverage: +15102243505

Account narrative

Interaction history

3 engagements

No contact made; customer unavailable for call

Agent reviewPlan approvedRetention plan for Logistique Rhône

approved3d agoReview

Retention plan for Logistique Rhône

Logistique Rhôneretention

Renewal is 6 days out (2026-09-09) and the last agent note (2026-09-03) captured explicit churn language — 'Thank you for nothing. I will call Orange' — after a competitor quote of €399 for equivalent (2026-08-22). Earlier memory shows openness to +5 fleet SIMs 'if the renewal price holds', giving a clear save lever.

GoalSave the renewal by holding the current €420/mo price for 12 months, repair the prior support experience, and — only if the customer re-engages positively — explore the 5-SIM fleet expansion they previously signaled openness to.

ApproachOpen by naming the renewal on 2026-09-09 and stating the offer to hold €420/mo for 12 months, matching their prior condition. Own the last call in one sentence: prior handling fell short. Pause for response. If they raise the Orange €399 quote, hold at €420 and emphasize continuity plus the 12-month lock; do not undercut. If they signal save, ask one question: would they still like to add the 5 fleet SIMs discussed previously. Pause. Close on confirmed renewal terms.

Commercial momentnow · hold current €420/mo through renewal

Offer boundscurrency: EUR · max 5% discount · 12-mo price lock · hold current price: true

Operator note to the agent

“Yes go ahead”

voiceoutbound03 Sep 2026 · 04:22:02

Duration

00:06

Learned on this call

Nothing recorded

View run replay

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Customer declined troubleshooting and ended call after PC malware advice.

Interaction not found

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Check-in call — customer satisfied with current plan

Interaction not found

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No contact made; customer unavailable for call

Agent reviewPlan approvedRetention plan for Logistique Rhône

approved3d agoReview

Retention plan for Logistique Rhône

Logistique Rhôneretention

Commercial momentnow · hold current €420/mo through renewal

Offer boundscurrency: EUR · max 5% discount · 12-mo price lock · hold current price: true

Operator note to the agent

“Yes go ahead”

voiceoutbound03 Sep 2026 · 04:22:02

Duration

00:06

Learned on this call

Nothing recorded

View run replay

Replay →

Customer declined troubleshooting and ended call after PC malware advice.

Interaction not found

Replay →

Check-in call — customer satisfied with current plan

Interaction not found

Replay →