Hrvatski Telekom
Backstage
The lifecycle
40 accounts · €14285.00 MRR under management
Client acquisition
Active client
Client recovery
Prospect
6
Baranja VinarijaMedvednica ToursNova TrgovinaOsječka Tiskara+ 2 more
Active
23€14285.00
Adriatik LogistikaBjelovarska TrgovinaČakovečka OpskrbaDalmatinski Ribolov+ 19 more
Signals
5€2888.00 at risk
Dinamo Fitness KlubGospić ŠumarstvoKnin KamenolomPekarna Zlatni Klas+ 1 more
Renewal
3next in 3d
Metković AgroSlavonska PekaraZagorje Autoprijevoz
Win-back
3
Kvarner RibarnicaMakarska ApartmaniSolin Fitness
cold list · web form → outbound sales call
signed → onboarding
—
usage −40% · invoice 45d overdue → retention / collections call
renews ≤30d → renewal call
cancelled 90d → win-back campaign
—
Croatia
40 customers · 7 cities
Attention
Coming up
Zagorje Autoprijevoz renews in 3d
Pekarna Zlatni Klas · 92d overdue · €760.50
Trogir Nautika · 112d overdue · €189.28
Dinamo Fitness Klub · usage dropped 49% (at risk)
Gospić Šumarstvo · usage dropped 41% (at risk)
Knin Kamenolom · usage dropped 40% (at risk)
Recent outcomes
no answerCustomer expressed anxiety, no issue or request described on call.1mo agodowngradedChurn prevention (proactive) approved — downgrade applied1mo agorenewedRenewal + cross-sell approved — renew applied1mo agocreditedCollections → retention pivot approved — credit applied1mo agocreditedCollections → retention pivot approved — credit applied1mo agocreditedCollections → retention pivot approved — credit applied2mo ago