Hrvatski Telekom

Sunčani Apartmani

ext-012 · +3859111011 · Varaždin

active

Plan

SIP Trunk 30 + Internet 600

MRR

€1050.00

Open balance

€0.00

Relationship

Primary contact: Vedran Tomić
Preferred channel: Email available
Consent: Confirmed

Commercial

Renewal: 2d ago
Open balance: €0.00
Segment: business
Tenure Months: 18

Learned at the edge

Upsell Openness: open to a bundle upgrade
Contract Pain Point: upset about a rate hike with no notice
Device Interest: wants to know about trade-in credit
Life Event: moving to Rijeka in September

Service

Open issue: No open service issue
Coverage: +3859111011

Account narrative

Interaction history

3 engagements

Collections → retention pivot approved — credit applied

voiceoutbound23 Jul 2026 · 09:13:54

Duration

04:20

What happened

Collections → retention pivot approved — credit applied

outcome: credited

Learned on this call

upsell_openness: open to a bundle upgrade

contract_pain_point: upset about a rate hike with no notice

device_interest: wants to know about trade-in credit

View run replay

Replay →

Renewal + cross-sell timed out — no operator decision

Interaction not found

Replay →

"Router not working" (inbound care) approved — dispatch applied

Interaction not found

Replay →

Collections → retention pivot approved — credit applied

voiceoutbound23 Jul 2026 · 09:13:54

Duration

04:20

What happened

Collections → retention pivot approved — credit applied

outcome: credited

Learned on this call

upsell_openness: open to a bundle upgrade

contract_pain_point: upset about a rate hike with no notice

device_interest: wants to know about trade-in credit

View run replay

Replay →

Renewal + cross-sell timed out — no operator decision

Interaction not found

Replay →

"Router not working" (inbound care) approved — dispatch applied

Interaction not found

Replay →