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Backstage
Console
Accounts
Activity
Slavonska Pekara
ext-004 · +3859111003 · Zadar
active
Plan
IoT Fleet 200 SIM
MRR
€2600.00
Open balance
€0.00
Territory
Zadar
Account intelligence
What the agent knows before it acts
2 learned signals
Relationship
Primary contact
Petra Babić
Preferred channel
Email available
Consent
Not confirmed
Commercial
Renewal
just now
Open balance
€0.00
Segment
business
Tenure Months
50
Learned at the edge
Preferred Channel
prefers SMS for reminders
agent · 1mo ago
Competitor Quote
Vodafone offered €10.73 for equivalent
agent · 1mo ago
Service
Open issue
No open service issue
Coverage
+3859111003
Account narrative
Interaction history
1 engagement
retention
downgraded
1 artifact
1mo ago
Churn prevention (proactive) approved — downgrade applied
1mo ago
voice
Churn prevention (proactive) approved — downgrade applied
voice
outbound
24 Jul 2026 · 15:50:54
Duration
02:15
What happened
Churn prevention (proactive) approved — downgrade applied
outcome:
downgraded
Learned on this call
preferred_channel:
prefers SMS for reminders
competitor_quote:
Vodafone offered €10.73 for equivalent
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