True

LIVE · 1Backstage

Delta Auto Service

ext-017 · +1555011016 · Austin

active

Plan

Business Internet 300

MRR

USD 169.00

Open balance

USD 0.00

Relationship

Primary contact: Emerson Cole
Preferred channel: Email available
Consent: Confirmed

Commercial

Renewal: just now
Open balance: USD 0.00
Segment: business
Tenure Months: 12

Learned at the edge

Expansion Interest: interested in upgrade quote for higher tier
Life Event: recently hired many new people, more staff in the office

Service

Open issue: No open service issue
Coverage: +61423706128

Account narrative

Interaction history

2 engagements

Customer requested upgrade quote by email for review

Agent reviewPlan approvedRenewal plan for Delta Auto Service

approved9d agoReview

Renewal plan for Delta Auto Service

Delta Auto Servicerenewal

Business Internet 300 at $169/mo renews 2026-09-15 (within 30 days); account is active with zero overdue and no open tickets; latest memory notes they recently hired many new people with more staff in the office — a growth signal that supports a renewal + capacity discovery conversation.

GoalSecure renewal of Business Internet 300 for another term; probe whether recent headcount growth is straining the 300Mbps plan and surface a possible tier upgrade; offer loyalty discount up to 10% only if needed to close.

ApproachOpen by stating this is a renewal check-in for their Business Internet 300 renewing Sept 15. Pause for response. Ask one question: whether the recent staff growth has changed how the connection is holding up in the office. Pause. If capacity is fine, confirm renewal at current $169/mo and offer a 10% loyalty discount to lock the term. If capacity is strained, position a higher-tier upgrade before discounting. Confirm renewal terms and close.

Commercial momentnow

Offer boundsmax 10% discount · renewal term months: 12

Operator note to the agent

“Ok, go ahead, make sure to propose an upsell”

voiceoutbound28 Aug 2026 · 02:35:10

Duration

02:01

Learned on this call

Nothing recorded

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Technician email sent for office-wide Wi-Fi outage and slow speeds.

Interaction not found

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Customer requested upgrade quote by email for review

Agent reviewPlan approvedRenewal plan for Delta Auto Service

approved9d agoReview

Renewal plan for Delta Auto Service

Delta Auto Servicerenewal

Commercial momentnow

Offer boundsmax 10% discount · renewal term months: 12

Operator note to the agent

“Ok, go ahead, make sure to propose an upsell”

voiceoutbound28 Aug 2026 · 02:35:10

Duration

02:01

Learned on this call

Nothing recorded

View run replay

Replay →

Technician email sent for office-wide Wi-Fi outage and slow speeds.

Interaction not found

Replay →