TrueLIVE · 1Backstage
Activity
2d agogate · campaignexpired
Customer requested upgrade quote by email for review
9d agovoice · outbound—
9d agogate · campaignapproved
Technician email sent for office-wide Wi-Fi outage and slow speeds.
Churn prevention (proactive) declined — customer opted out
16d agovoice · outboundChurn prevention (proactive) declined — customer opted out
16d agogate · discountdenied
Churn prevention (proactive) approved — downgrade applied
20d agovoice · outboundChurn prevention (proactive) approved — downgrade applied
20d agogate · downgradeexecuted
Retention check-in — usage drop discussed
"Router not working" (inbound care) approved — credit applied
1mo agovoice · outbound"Router not working" (inbound care) approved — credit applied
1mo agogate · creditexecuted
Renewal + cross-sell approved — discount applied
1mo agovoice · outboundRenewal + cross-sell approved — discount applied
1mo agogate · discountexecuted
Renewal + cross-sell approved — discount applied
1mo agovoice · outboundRenewal + cross-sell approved — discount applied
1mo agogate · discountexecuted
Renewal + cross-sell declined — customer opted out
1mo agovoice · outboundRenewal + cross-sell declined — customer opted out
1mo agogate · renewdenied
"Router not working" (inbound care) approved — dispatch applied
1mo agovoice · outbound"Router not working" (inbound care) approved — dispatch applied
1mo agogate · dispatchexecuted
Check-in call — customer satisfied with current plan
Churn prevention (proactive) approved — downgrade applied
2mo agovoice · outboundChurn prevention (proactive) approved — downgrade applied
2mo agogate · downgradeexecuted
"Router not working" (inbound care) declined — customer opted out
2mo agovoice · outbound"Router not working" (inbound care) declined — customer opted out
2mo agogate · dispatchdenied