Riverside Hardware

ext-002 · +1555011001 · New York

active

Plan

Business Internet 300

MRR

USD 169.00

Open balance

USD 0.00

Relationship

Primary contact: Jamie Smith
Preferred channel: Email available
Consent: Confirmed

Commercial

Renewal: just now
Open balance: USD 0.00
Segment: business
Tenure Months: 12

Learned at the edge

Satisfaction Signal: frustrated by long hold times
Upsell Openness: open to a bundle upgrade
Competitor Quote: Orange offered USD 31.59 for equivalent
Payment Day Preference: prefers billing on the 12th of the month

Service

Open issue: No open service issue
Coverage: +1555011001

Account narrative

Interaction history

1 engagement

Renewal + cross-sell approved — discount applied

voiceoutbound02 Aug 2026 · 23:01:29

Duration

04:54

What happened

Renewal + cross-sell approved — discount applied

outcome: saved

Learned on this call

household: {"size":4,"streaming_heavy":false}

satisfaction_signal: frustrated by long hold times

upsell_openness: open to a bundle upgrade

competitor_quote: Orange offered USD 31.59 for equivalent

payment_day_preference: prefers billing on the 12th of the month

View run replay

Replay →

Renewal + cross-sell approved — discount applied

voiceoutbound02 Aug 2026 · 23:01:29

Duration

04:54

What happened

Renewal + cross-sell approved — discount applied

outcome: saved

Learned on this call

household: {"size":4,"streaming_heavy":false}

satisfaction_signal: frustrated by long hold times

upsell_openness: open to a bundle upgrade

competitor_quote: Orange offered USD 31.59 for equivalent

payment_day_preference: prefers billing on the 12th of the month

View run replay

Replay →