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Backstage
Console
1
Accounts
Activity
Gimnasio Mistral
ext-009 · +346111008 · Palma
at risk
Plan
Centralita Cloud 30 + Fibra 600
MRR
€1020.00
Open balance
€0.00
Territory
Palma
Account intelligence
What the agent knows before it acts
1 learned signal
Relationship
Primary contact
Vicente Lloret
Preferred channel
Email available
Consent
Confirmed
Commercial
Renewal
9d ago
Open balance
€0.00
Tenure Months
22
Usage Drop Pct
38
Learned at the edge
Contract Pain Point
wants clearer itemized billing
agent · 2mo ago
Service
Open issue
No open service issue
Coverage
+346111008
Account narrative
Interaction history
1 engagement
retention
at risk flagged
1 artifact
2mo ago
Retention check-in — usage drop discussed
2mo ago
voice
Retention check-in — usage drop discussed
voice
outbound
26 Jun 2026 · 04:34:37
Duration
04:41
What happened
Retention check-in — usage drop discussed
Learned on this call
contract_pain_point:
wants clearer itemized billing
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