Stale run — no hr_run_id ever reported, swept by reconciler

Stale run — no hr_run_id ever reported, swept by reconciler

Care completed

Care completed

Collections → retention pivot approved — payment plan applied

"Router not working" (inbound care) approved — credit applied

Payment reminder sent

"Router not working" (inbound care) declined — customer opted out

Check-in call — customer satisfied with current plan

Retention check-in — usage drop discussed

"Router not working" (inbound care) declined — customer opted out

Collections → retention pivot approved — payment plan applied

"Router not working" (inbound care) declined — customer opted out

"Router not working" (inbound care) approved — credit applied

Churn prevention (proactive) approved — discount applied

Churn prevention (proactive) approved — discount applied

Renewal + cross-sell approved — discount applied