Telefónica
LIVE · 1Backstage
The lifecycle
40 accounts · €23185.00 MRR under management
Client acquisition
Active client
Client recovery
Prospect
6
Cooperativa AgroSurImprenta AuroraNueva DistribuciónPanificadora Central+ 2 more
Active
21€23185.00
Astillero SevillaCervecería NorteCharter LevanteClínica Dental Aurora+ 17 more
Signals
5€2970.00 at risk
Cantera LevanteClínica Dental SolGimnasio FénixNáutica Trocadero+ 1 more
Renewal
5next in 0d
Apartamentos SierraAutoservicio LevanteBodega Sol y MarFerretería Ruiz+ 1 more
Win-back
3
Apartamentos CostaFitness Studio SolPescadería Levante
cold list · web form → outbound sales call
signed → onboarding
—
usage −40% · invoice 45d overdue → retention / collections call
renews ≤30d → renewal call
cancelled 90d → win-back campaign
—
Iberia
40 customers · 7 cities
Attention
Coming up
Marina Puerto Sur renews in 0d
Bodega Sol y Mar renews in 4d
Náutica Trocadero · 66d overdue · €238.00
Clínica Dental Sol · 66d overdue · €759.00
Gimnasio Fénix · usage dropped 42% (at risk)
Silvicultura Norte · usage dropped 48% (at risk)
Cantera Levante · usage dropped 54% (at risk)
Recent outcomes
plan agreedCollections → retention pivot approved — payment plan applied20d agoreminder sentPayment reminder sent20d agodowngradedChurn prevention (proactive) approved — downgrade applied23d agodowngradedChurn prevention (proactive) approved — downgrade applied25d agodowngradedChurn prevention (proactive) approved — downgrade applied27d agocredited"Router not working" (inbound care) approved — credit applied28d ago