Collections → retention pivot approved — payment plan applied

Payment reminder sent

Churn prevention (proactive) approved — downgrade applied

Churn prevention (proactive) approved — downgrade applied

Churn prevention (proactive) approved — downgrade applied

"Router not working" (inbound care) approved — credit applied

Collections → retention pivot approved — credit applied

Collections → retention pivot approved — credit applied

Collections → retention pivot approved — credit applied

Check-in call — customer satisfied with current plan

Retention check-in — usage drop discussed

Renewal + cross-sell approved — renew applied

Renewal + cross-sell approved — discount applied

Churn prevention (proactive) approved — discount applied

Renewal + cross-sell timed out — no operator decision

Collections → retention pivot approved — payment plan applied

"Router not working" (inbound care) approved — dispatch applied

Renewal + cross-sell declined — customer opted out