Telefónica

LIVE · 1Backstage

Panadería La Espiga

ext-004 · +349111003 · Zaragoza

active

Plan

IoT Flota 200 SIM

MRR

€2700.00

Open balance

€0.00

Relationship

Primary contact: Pablo Sánchez
Preferred channel: Email available
Consent: Confirmed

Commercial

Renewal: just now
Open balance: €0.00
Segment: business
Tenure Months: 50

Learned at the edge

Satisfaction Signal: frustrated by long hold times
Contract Pain Point: annoyed by unexpected roaming charges
Payment Day Preference: prefers billing on the 9th of the month
Competitor Quote: Vodafone offered €23.27 for equivalent
Upsell Openness: curious about a family plan add-on

Service

Open issue: No open service issue
Coverage: +349111003

Account narrative

Interaction history

2 engagements

Renewal + cross-sell approved — renew applied

Interaction not found

Churn prevention (proactive) approved — discount applied

voiceoutbound10 Jul 2026 · 02:58:10

Duration

06:28

What happened

Churn prevention (proactive) approved — discount applied

outcome: saved

Learned on this call

upsell_openness: curious about a family plan add-on

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