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Backstage
Console
1
Accounts
Activity
Gimnasio Fénix
ext-009 · +349111008 · Valencia
at risk
Plan
Trunk SIP 30 + Internet 600
MRR
€1080.00
Open balance
€0.00
Territory
Valencia
Account intelligence
What the agent knows before it acts
1 learned signal
Relationship
Primary contact
Isabel Navarro
Preferred channel
Email available
Consent
Confirmed
Commercial
Renewal
just now
Open balance
€0.00
Tenure Months
22
Usage Drop Pct
42
Learned at the edge
Satisfaction Signal
happy with the recent support experience
agent · 2mo ago
Service
Open issue
No open service issue
Coverage
+349111008
Account narrative
Interaction history
1 engagement
retention
at risk flagged
1 artifact
2mo ago
Retention check-in — usage drop discussed
2mo ago
voice
Retention check-in — usage drop discussed
voice
outbound
20 Jul 2026 · 07:27:14
Duration
02:24
What happened
Retention check-in — usage drop discussed
Learned on this call
satisfaction_signal:
happy with the recent support experience
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