Telefónica

LIVE · 1Backstage

Ferretería Ruiz

ext-002 · +349111001 · Sevilla

active

Plan

Internet Empresas 300

MRR

€175.00

Open balance

€0.00

Relationship

Primary contact: Javier Ruiz
Preferred channel: Email available
Consent: Confirmed

Commercial

Renewal: just now
Open balance: €0.00
Segment: business
Tenure Months: 12

Learned at the edge

Life Event: new job, new commute
Preferred Channel: prefers WhatsApp for updates
Payment Day Preference: prefers billing on the 17th of the month
Price Sensitivity: medium

Service

Open issue: No open service issue
Coverage: +349111001

Account narrative

Interaction history

3 engagements

Churn prevention (proactive) approved — downgrade applied

voiceoutbound12 Aug 2026 · 01:34:58

Duration

02:39

What happened

Churn prevention (proactive) approved — downgrade applied

outcome: downgraded

Learned on this call

life_event: new job, new commute

preferred_channel: prefers WhatsApp for updates

View run replay

Replay →

Collections → retention pivot approved — credit applied

Interaction not found

Replay →

Renewal + cross-sell approved — discount applied

Interaction not found

Replay →

Churn prevention (proactive) approved — downgrade applied

voiceoutbound12 Aug 2026 · 01:34:58

Duration

02:39

What happened

Churn prevention (proactive) approved — downgrade applied

outcome: downgraded

Learned on this call

life_event: new job, new commute

preferred_channel: prefers WhatsApp for updates

View run replay

Replay →

Collections → retention pivot approved — credit applied

Interaction not found

Replay →

Renewal + cross-sell approved — discount applied

Interaction not found

Replay →