TelefónicaLIVE · 1Backstage
Apartamentos Costa
churned
Plan
Internet Empresas 300
MRR
€175.00
Open balance
€0.00
Territory
Zaragoza
Account intelligence
0 learned signalsWhat the agent knows before it acts
Relationship
- Primary contact
- Sergio Marín
- Preferred channel
- Email available
- Consent
- Not confirmed
Commercial
- Renewal
- No renewal date
- Open balance
- €0.00
- Churn Reason
- price
- Tenure Months
- 16
- Last Contact Days Ago
- 132
Learned at the edge
No learned customer signals yet.
Service
- Open issue
- No open service issue
- Coverage
- +349111039
Account narrative
1 engagementInteraction history
Agent reviewPlan pendingWinback plan for Apartamentos Costa
pending10d agoReviewWinback plan for Apartamentos Costa
Apartamentos Costawinback
Account lifecycle_stage is 'churned' on the former Internet Empresas 300 plan (€175/mo, Zaragoza); no active subscription, no overdue balance, no open ticket, no prior call history and no derived facts — a clean post-churn winback opportunity with no grievance to repair.
GoalRe-open the relationship: confirm Sergio Marín is the right contact, learn why they left and what they use today, and secure interest in a return quote for business internet at Apartamentos Costa's Zaragoza site.
ApproachOpen by stating this is a courtesy check-in after their Internet Empresas 300 service ended. Pause for response. Ask one discovery question: what connectivity they use now and whether it meets their needs. Pause. Based on answer, ask what would need to be true to consider Telefónica again. Do not quote pricing; offer a follow-up with a tailored quote. Close by confirming callback preference.
Commercial momentnow
Offer boundsquote authority: follow_up_only · max 0% discount